Choosing the right care and knowing where to go is essential to receiving the most appropriate medical attention for your situation. 

Primary Care

It’s important not to wait until there’s a problem to choose a primary care provider. Choosing primary care Visit your primary care provider for annual exams and screenings, immunizations, chronic disease, prenatal care, earaches, colds, fevers and other non-urgent health care needs. Your primary care provider This is your regular physician or physician group that you make appointments to visit when you are sick or need preventive care. To find a primary care provider, call 800.424.DOCS or visit

Urgent Care

Many ailments require immediate attention, but not every case is serious enough for a visit to the ER. Whether it’s the flu or minor illnesses and injuries, urgent care provides quick, comfortable, convenient medical care without an appointment. Choosing urgent care Choose urgent care for minor burns and wounds; minor eye injuries and infections; severe cold and flu symptoms; sprains; muscle aches and pains; persistent fever; allergies; severe earaches; upset stomach and other non-threatening but urgent needs.

Emergency Care

It is important to remember that the ER is for emergencies only. Emergency situations are severe or painful conditions that – if not treated immediately – can result in loss of life or limb. In these events, call 911 or visit the nearest ER. Choosing emergency care Dial 911 or go immediately to the ER for chest pain; severe shortness of breath; numbness; heart attack/stroke symptoms; severe or continuous bleeding; auto or industrial accidents; poisoning; major illness and injury; and suicide attempts/thoughts.

When to call 911

If you or someone you know is experiencing an emergency, dial 911 first. Dial 911 for:

  • Heart attack
  • Stroke 
  • Life-threatening conditions
  • Further risk of injury from mobility
  • Inability to get to ER quickly

By calling 911 at the first sign of life-threatening symptoms, you buy time and allow medical personnel to start care on-site and en route to the ER.