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Patient and Visitor Guide
- What To Bring
- Do Not Bring
- Family Waiting Room and Visiting Hours
- Intensive Care Unit
- Financial Arrangements
- Food Services
- Gift Shop
- Latex Allergies
- Mail and Flowers
- Pediatric Care
- Pet Visitation
- Smoking Policy
Thank you for choosing Scott Memorial Health to meet your health car e needs. We consider it a privilege to serve you and your family. The goal of every Scott Memorial Health staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.
The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (972) 875-0900.
We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.
Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are from 6:30 am until 5:00 pm.
Breakfast 7:30 am to 8:30 am
Lunch 11:30 am to 1:00 pm
Snacks and soft drinks may be purchased 24 hours per day from the vending machines located adjacent to the Dining Room and the Emergency Room.
Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.
Scott Memorial Health has open visiting hours depending upon the condition of the patient.
Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital.
Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.
For the convenience of family and friends, Scott Memorial Hospital has waiting rooms for Med/Surg/ICU and Surgery.
Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.
As a courtesy, Scott Memorial Health will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.
Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (Cindy.Bush@smh1.org) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.
The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Scott Memorial Health can provide payment arrangements and financing options.
If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.
The Gift Shop is open: Monday - Friday: 9 am - 4 pm
Scott Memorial Health
1451 N. Gardner
Scottsburg, Indiana 47170
We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.
For the safety and well being of our patients, visitors, and team members, all Scott Memorial Health facilities, including the grounds on the SMH Campus have been designated tobacco-free and smoke free. As a tobacco-free campus, use of tobacco products, including electronic cigarettes, is prohibited on all SMH property and grounds, including satellite offices. This applies to all sidewalks and parking lots on the SMH camps.
To protect your health and the health of others, Scott Memorial Health is a smoke-free and tobacco-free campus. Smoking and use of tobacco is not permitted in patient rooms, corridors, lobbies, waiting rooms, any other area of the hospital or the entire hospital campus.
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- Patient's Rights & Responsibilities
- Patient & Visitor Guide
- Mission, Vision and High Five
- Non-Discrimination Notice
- Third Party Applications
- Understanding Your Healthcare Costs
- Nominate a Nurse
- Coronavirus (COVID-19) – Frequently Asked Questions